Labor Tracking and Performance Metrics Bundled with Voice-Directed Order Fulfillment Automation

Jennifer Maloney
August 12, 2016

How Voice-Directed Picking with Labor Tracking Delivers Continuous Improvement

Warehouse labor costs account for 50% to 70% of a distribution operation’s operating costs, making it a top concern for all companies. One sure way you can reduce labor and increase worker productivity − by 30% or more − is to replace manual processes with voice technology especially in picking.

Doing so will generate a rapid ROI, often in under one year, especially if the solution includes labor tracking to measure worker productivity across work zones and compares it to established standards.

Blog: The ROI of Voice Picking

That’s exactly the benefits offered by Numina Group’s RDS™ Victory Voice™ Suite. This voice picking system simultaneously increases worker productivity and accuracy in picking and other related work tasks when interleaving replenishment and cycle counting with order picking duties.

Voice-Directed Work Tasks Combined with Real-Time Labor Tracking

RDS Victory Voice includes built-in labor tracking software so that picking and other work task measurements are time stamped and tracked, and worker productivity is automatically reported, providing worker accountability. Workers’ performance data can be compared to work standards set by management to the work zone and work activity.

RDS Voice delivers additional operational savings due to its speaker-independent engine, which virtually eliminates costly training time, so that temporary workers can be productive in basic pick or pallet build tasks in 10 minutes or less.

Blog: The True Cost of NOT Automating Your Warehouse

Productivity is King

Picking labor comprises the highest percentage of a DC’s labor costs. This is especially true in B-to-B and B-to-C e-commerce operations, in which large portion of orders are mixed-SKU pick-and-pack parcel shipments.

An advanced solution like RDS Victory Voice offers greater savings when it is combined with other functionality. For example:

  • RDS voice picking, when combined with pick-to-carton cartonization logic makes it possible to pick orders directly into the final shipping carton, a great way to eliminate unnecessary touches and lean up the pick and pack workflow.
  • When it is integrated with hands-free barcode scanning you can automating the entire pick-to-carton process, it directs the operator’s pick path, verifies the SKU location, and validates the pick and put to carton process.
  • RDS Voice automatically captures critical order data in real time. It is time-stamped and captured in RDS labor and operational database. 
  • RDS Voice also can provide the ability to monitor work zone order volume demand and move workers efficiently to the highest order activity zones.

The Foundation of Performance Improvement

RDS Victory Voice, integrated with labor management, enables both real-time and historical reporting and analysis, providing managers with the ability to analyze individual worker performance, and develop better training metrics to support new or underperforming workers. 

RDS Victory Voice with labor tracking, measures a worker’s activity to a work zone standard and reports task performance. The RDS labor tracking and reporting module can time-stamp each operator sequence in the workflow to capture individual worker’s performance.

RDS performance reporting tools can account for work zone assignment and any required value-added tasks, and other interleaved worker tasks such as cycle counting, QC inspection and replenishment, or put-away.

This labor tracking capability makes it possible for managers to immediately address and retrain employees who are not meeting standards recognize and also reward workers who exceed productivity and performance standards.

Built-in Picking and SKU Velocity Data Analytics

RDS also captures picking and SKU velocity movement so it can be analyzed for work zone performance, SKU slotting, and re-profiling underperforming pick zones.  Blog: What is Slotting? Benefits & Tips for Optimization

Comprehensive Reporting for Forecasting and Planning

The RDS Reporting module measures worker productivity across different order fulfillment tasks and tracks labor to settable work standards. It can be used to monitor people and process performance during both low and high demand periods, management and used for labor planning for peak seasons, and have feedback in real-time to shift labor to work zones to avoid bottlenecks before they occur.

Zero-Voice Training for Rapid Employee On-Boarding

Peak seasons require many DC’s to rely on temporary workers. If the DC lacks simple-to-use speaker-independent voice technology with instant worker productivity, it is far more challenging to measure temporary workers’ performance, and increases the risk of increased shipping errors, retailer fines, customer service costs, and lost customers. 

Advanced voice-picking solutions such as RDS Victory Voice will automate worker directions with 99.9% accuracy. Its speaker-independent voice is simple to learn and use and proven to work in the noisiest work environments.

Workers can be proficient in 10 minutes or less, so that DC managers can dramatically reduce the time and resources allocated to train new or temporary employees. 

Numina Group’s Real-time Distribution Software, RDS™ is the definition of a top-tier WES-WCS with advanced, voice-directed order fulfillment software.

RDS includes a fully-featured warehouse order orchestration suite with pick, pack, and ship order management software suite along with the control of material handling equipment automation including goods-to-person (GTP) solutions, autonomous mobile robots (AMRs) automated conveyors, scan-weigh-dimensioning systems, ASRS management, document print, insert, and print-and-apply labeling of shipping, packing, and compliance labels.

Blog: How End-to-End Warehouse Automation Can Future-Proof Your Company

Ready to learn more? Contact the Numina Group today.

Skip to content